Scotland: National Rural Network
Connecting Rural Scotland - Promoting Rural Growth

Consumer Focus Scotland are carrying out a survey about the delivery of goods. Some companies do not deliver to certain areas, or if they do  - they often apply extra charges. The consumer watchdog want to build a picture of what the current position is. The survey should only take about five minutes to complete, but it closes on 12th February 2010.

This issue was raised in our discussion forum yesterday. Shona Wardrop asked, "how we can work to combat this rising tide of cost pressures on rural businesses because of unaffordable carriage rates?"

Norette Ferns, Scotland National Rural Network Website Editor said, "Thanks to Gill MacGregor from Consumer Focus Scotland for getting involved in the forum and to highlight their survey. This is a great way for people concerned about this issue to have their say."

Take part in the survey

Thanks to Gill MacGregor from Consumer Focus Scotland for commenting in the forum with the following details of the survey:

Our aim is to find out if online retailers are giving consumers enough information upfront about general delivery options on their websites (before you register or make a purchase).   Sometimes this information is hidden away under ‘Customer Services’ or ‘Help’ sections and can be difficult to find.   From your previous experience of buying goods online or by having a look at your favourite website we want you to rate how easy or difficult this is.

Please note: We want to find out what information is available before a purchase is made - do not register or enter any debit or credit card details.

Please complete our short survey which will take no longer than five-ten minutes giving your views on this subject:
 
http://www.surveymonkey.com/s/7YJKP7Z
 
There is a section at the end of the survey for any other comments  – if you have had any personal experiences (good or bad) please let us know.
 
The closing date for responses is Friday 12th February 2010 - if you have any questions about the survey please let me know.

You can contact Gill MacGregor by emailing gill.macgregor@consumerfocus.org.uk or by calling  0141 226 5261.

Take part in our forum

And if you have views on this issue, don't forget to take part in the Delivery and carriage costs forum topic.